Welcome to the world of online professional training! Here are 5 simple computer practices that we recommend you implement ASAP to ensure that your CONCEPT training experience is smooth and easy.

(1) Use the Right Browser


We strongly recommend that you use Firefox or Chrome as your default browser for accessing our training programs. Safari is a fine third option, but please stay away from Internet Explorer, as it will not give you the best user experience. Also, make sure that you have the most up to date version of your browser as it will keep your entire digital life running faster and smoother.


(2) Update your Adobe Programs


Next, ensure that your two core Adobe programs are updated: Adobe Flash Player and Adobe Reader. These two free programs support your ability to view videos and complete editable PDF worksheets. (Adobe does not always push through updates automatically or send notifications about new versions so, when in doubt, definitely double check your version!)


(3) Best Practices for CONCEPT PDFs

While most computers are set up to open a downloaded PDF in Adobe Preview, this program is a viewing preview and will NOT allow you to save any work you type into the document. Even though the PDF might open up automatically in Preview, don’t let it fool you! Simply close that version and then re-open the PDF using Adobe Reader.

As a final step, you can set up Adobe Reader as the default choice for PDF downloads. For MAC instructions, visit this site; if you are working on a PC, check out this article.


(4) Only Log In from One Browser or Platform at a Time

The CONCEPT training site is designed to be accessed from one browser or platform at a time. So, please don’t try to have the site opened on your desktop, your laptop, your smartphone, and your mobile tablet all at once.

The same goes for browsers as well. If you often shift back and forth between Chrome and Firefox, or run multiple programs at once, when it comes to CONCEPT training programs, don’t do that. Only open your CONCEPT member site on one browser at a time. Otherwise, the system will loop around and around and, trust us, it’s not as fun as it sounds!

Log Out when You’re Done

Before you close your browser window or power down, click the “Logout” button in the top right corner of the navigation bar. This resets the system in case you login from a different browser or device later on, and it’s a good general habit to get into.


(5) If you’re having a Tech Difficulty, Clear your Cache

We’ve found that many technical glitches can be easily fixed by simply clearing your browser cache. There’s no need for you to proactively do this unless you experience difficulties but, if you do, try logging out of the system first and then clearing your cache.

Another great bonus is that clearing your cache helps your computer run even faster. Here’s a WikiHow that includes instructions for multiple browsers and systems.

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